Learn to support technology operations by resolving issues with hardware, software, and virtual or cloud systems.
In this hands-on course, you will deploy and troubleshoot Windows and Linux operating systems in various virtual and cloud environments. Key skills such as customer service, knowledge and process documentation, system shell proficiency, performance monitoring, system process management, issue handling, backup/imaging/recovery tools, and software application installation, maintenance, and removal will be practiced.
The course focuses on practical systems support and troubleshooting. Students will utilize issue tracking systems and the ITIL service management framework to communicate, resolve, and document issues and incidents. Students will also study how endpoints interact with the greater IT infrastructure, exploring concepts such as network protocols, Wi-Fi, and server-based user identity support.
This course includes a career coaching curriculum to get you ready for your job search. The course totals 160 hours, including lectures, lab, coworking, and collaborative projects.
This course will substantially prepare you for achieving the learning objectives of CompTIA A+ certification. This course covers significant aspects of four of the five domains required for A+.
- CompTIA A+ 220-1001
- 2.0 Networking
- 3.0 Hardware
- 4.0 Virtualization and Cloud Computing
- 5.0 Hardware and Network Troubleshooting
At the end of this course, you will be able to land an entry-level IT Support Technician position with skills to:
- Deliver remote IT service and support
- Set up and configure computer virtualization using VirtualBox
- Deploy an EC2 and Lightsail instance on AWS cloud
- Respond to, log, track, and resolve support cases in an issue tracking system
- Apply a standardized troubleshooting and workstation deployment methodology
- Utilize imaging, backup and recovery tools
- Perform data restoration, startup repair, and secure disposal
- Deploy, configure, and troubleshoot Windows 10
- Configure Microsoft Outlook to connect to Microsoft 365
- Install, update, troubleshoot, and uninstall software applications
- Evaluate endpoint performance metrics to identify anomalous readings
- Monitor and tune endpoint performance
- Perform IT asset management in a systematic fashion
- Incorporate infrastructure connectivity concepts including RDP, SSH, and Powershell remote access commands
- Evaluate and configure network adapter settings
- Deploy pfSense firewall and establish network connectivity through it
- Automate tasks in Ubuntu Linux using Bash scripting
- Practice using Linux and Windows terminal commands
- Perform basic GitHub operations
- Be prepared for a Ops 301: Networking and Sysadmin course
- Ops 101: Explore Ethical Hacking & Cybersecurity Careers: Ready to get hacking? Start here! In this one-day workshop, you will get hands-on practice with the tools and techniques of penetration testers and ethical hackers. Get a taste of the Code Fellows cybersecurity program, learn how to find and exploit computer systems, and explore cybersecurity career pathways.
- Ops 102: Intro to Computer Operations: If you’re new to configuring computers, complete Ops 102 to get an introduction to how computers work! Practice installing software and load up your own virtual machine in AWS cloud.
- Students with previous experience can test out of this requirement in their application. If you'd like to test straight into this course, please make sure you have experience with all of the topics listed on the Ops 102 course pages.