Learn to support technology operations by resolving issues with hardware, software, and virtual or cloud systems.
In this hands-on course, you will build up foundational Windows troubleshooting skills by exploring and overcoming challenging scenario-based labs. Key skills such as communication, knowledge and process documentation, fundamental terminal operations, performance monitoring, system process management, issue handling, backup/imaging/recovery tools, and software application operations are developed.
The course focuses on practical systems support and troubleshooting. Students will utilize the CompTIA troubleshooting methodology as well as the ITIL service management framework to communicate, resolve, and document issues and incidents. Students will also study how endpoints interact with the greater IT infrastructure, exploring concepts such as network ports and protocols, Wi-Fi, and server-based user identity support.
This course includes a career coaching curriculum to get you ready for your job search. The course totals 160 hours, including lectures, lab, coworking, and collaborative projects.
This course will substantially prepare you for achieving the learning objectives of CompTIA A+ certification. This course covers significant aspects of four of the five domains required for A+.
- CompTIA A+ 220-1001
- 2.0 Networking
- 3.0 Hardware
- 4.0 Virtualization and Cloud Computing
- 5.0 Hardware and Network Troubleshooting
Students register for the CompTIA A+ 220-1001 Core 1 exam during course prework, and take the exam during the final module. The student’s resulting score from taking CompTIA A+ 220-1001 is then factored into the final grade for this course. Passing this course is largely contingent upon passing CompTIA A+ 220-1001. Note that passing this exam does not alone qualify the test-taker for CompTIA A+ certification; students are encouraged to take the second exam separately from this course in order to earn the A+ certification.
At the end of this course, you will be able to land an entry-level IT Support Technician position with skills to:
- Deliver remote IT service and support
- Set up and configure computer virtualization using VirtualBox
- Deploy an EC2 and Lightsail instance on AWS cloud
- Apply a standardized troubleshooting and workstation deployment methodology
- Utilize imaging, backup and recovery tools
- Perform data restoration, startup repair, and secure disposal
- Deploy, configure, and troubleshoot Windows 10 OS
- Install, update, troubleshoot, and uninstall software applications
- Evaluate endpoint performance metrics to identify anomalous readings and troubleshoot a malfunctioning system
- Incorporate infrastructure connectivity concepts including RDP and SSH
- Evaluate and configure network adapter settings
- Deploy pfSense firewall and establish network connectivity through it
- Automate tasks in Linux using Bash scripting in an IDE
- Practice using Linux and Windows terminal commands
- Perform basic GitHub operations
- Be prepared for a Ops 301: Networking and Sysadmin course
- Ops 102: Intro to Computer Operations:Start your ops journey by deploying your own home lab. This platform will facilitate computer virtualization and support your efforts in learning new skills
- Students with previous experience can test out of this requirement in their application. If you'd like to test straight into this course, please make sure you have experience with all of the topics listed on the Ops 102 course pages and are prepared to complete course pre-work by first day of class.